Return Policy
Morphe Home Staging & Design Return Policy
When you shop on Morphe Home Staging & Design platform you can purchase items from third-party sellers. Our goal is to provide you with an outstanding customer experience every time you shop with us. This Return Policy covers all items purchased through www.MorpheHomeStaging.com. It’s designed to give you confidence that we stand behind the products on our marketplace and to make returns easy if you’re not fully satisfied with an item. You should review these terms carefully before making any purchase.
Returns
If you’re not satisfied with an item that you purchased on www.morphehomestaging.com, you can initiate a return within 15 days of delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. Please see the next section if the item arrived damaged or defective; different terms may apply.
To return an item, contact us at info@morphestaging.com. You will be responsible for the return shipping costs (even if you use a return shipping label provided by Houzz or the third-party seller), except in instances where the item arrived damaged or defective.
If you send the item back without a label from Houzz or the seller, we recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
The following items may not be returned:
- Items marked as final sale or “non-returnable” on the product page or during the checkout process;
Damaged and Defective Items
In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, as long as you report the issue within the following timeframes:
- For Items Shipped by Parcel Carriers (such as FedEx, UPS or USPS):
i. Damaged and Defective Items: Within 15 days of delivery - For Items Shipped by Freight Carriers (including White Glove Service):
i. Damaged Items: Within 3 days of delivery. It’s critical to report the issue within this time period so that a claim can be filed with the carrier.
ii. Defective Items: Within 15 days of delivery.
You can find the type of delivery (parcel or freight) by contacting us directly at info@morphestaging.com.
We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery. In that case, please report the issue within the applicable timeframe listed above and you can choose to receive a replacement or a refund.
To report an issue with an item, please contact us directly at info@morphestaging.com.
Important Note About Freight Forwarders: If you decide to use your own freight forwarder to ship an item or if you export an item outside the United States yourself or through another carrier Morphe Home Staging & Design will not be responsible for providing any replacement or refund for any damaged or defective items. You should not list Morphe Home Staging & Design on any export documentation.
Refunds
If you choose to get a refund for eligible items, you can locate each item refund policy in the product description. Because we sell products from various vendors, we include each item refund policy within the product description.
Refunds will be issued to the original method of payment shortly after Morphe Home Staging & Design or the seller (as the case may be) receives and processes the eligible item. If we are unable to refund the original method of payment, Morphe Home Staging & Design will provide you with store credit for the amount of the refund due to you, which may only be used for purchases on www.morphehomestaging.com.
Missing Items
If your order is missing any items or parts, please notify us as soon as possible and no later than 10 days after delivery.
Cancellations
If you would like to cancel an order within 30 minutes of the order being placed you should contact Morphe Home Staging & Design Customer Support by emailing us at info@morphestaging.com. Please note that we cannot guarantee that your order can be canceled after 30 minutes, but we’ll try our best to help.
Warranty Information
Some products may be covered by a manufacturer’s warranty. Because we sell products from various vendors, we include each item’s warranty information, if applicable, within each products description.