Shipping and Returns

CLAIMS & RETURNS

• Claims for defects or missing parts must be made within 30 days from invoice date. After 30 days there is no service
  agreement. No exception.
• Claim Application and digital pictures are required to claim defective merchandise with a copy of an invoice. Please email to
  claims@diamondsofa.com. Diamond Sofa will approve/decline claim upon receipt of above mentioned documents.
• Must obtain RMA# before returning any merchandise. Return without RMA# will be rejected.
• All returned merchandise must be packed in Diamond Sofa’s Original Boxes without any writing or label on the box.
• There will be a 25% restocking fee for all returned items except manufacturer’s defect.
• We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
• Any claim for merchandise damaged in transit must be made through the freight carrier. Before signing the freight bill, please
  inspect all boxes for damages and note the on freight bill if there is any damage.
• All returned shipments must be freight prepaid with RMA# and original invoice.
• Diamond Sofa will not be responsible for any drop ship freight charges.
• Any exchange for defective merchandise will be shipped with the next order.
• No cash refunds. Exchange and credit only.
• When applicable, Diamond Sofa will issue credit for product value only once returned merchandise is received, inspected and
  deemed to be in sellable condition.